diwataplay Terms and Conditions

1. Eligibility and Account Registration

You must be at least 21 years of age to register and use diwataplay, in accordance with Philippine gaming regulations. By creating an account, you confirm that all information you provide — including your name, date of birth, and contact details — is accurate and up to date. Each player is permitted to hold only one account; duplicate accounts may be suspended without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify us immediately through the contact details provided on the platform. diwataplay reserves the right to verify your identity at any point and to request supporting documentation before processing withdrawals or activating bonuses.

2. Deposits, Withdrawals, and Currency

All transactions on diwataplay are conducted in Philippine pesos (PHP). Deposits are processed through supported local payment channels including GCash and Maya, as well as local bank transfers where available. Minimum deposit and withdrawal amounts are displayed on the cashier page at the time of your transaction. Withdrawal requests are processed within the timeframe stated on the platform, and diwataplay reserves the right to conduct standard verification checks before releasing funds. Any fees associated with payment processing are clearly communicated before you confirm a transaction. Players are responsible for ensuring that the payment account used belongs to them; third-party payment arrangements are not permitted. diwataplay does not accept deposits made with funds that are not legitimately owned by the registered account holder.

3. Bonuses and Promotions

All bonuses and promotional offers available on diwataplay are subject to specific terms, including minimum deposit requirements, wagering requirements, eligible games, and validity periods. These terms are clearly stated on the Promotion page for each individual offer. Bonuses are credited to your account in PHP and must be used within the stated validity window; expired bonuses are forfeited automatically. Attempting to abuse bonus offers — including creating multiple accounts to claim the same promotion — will result in the cancellation of the bonus and may lead to account suspension. diwataplay reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Players are encouraged to read the full terms of each offer before opting in.

4. Game Rules and Fair Play

All games available on the diwataplay platform — including sports betting, bingo, live casino, and slots — are governed by their individual game rules, which are accessible within each game category. Players are expected to engage with all games in good faith and in accordance with the rules displayed. Any attempt to manipulate game outcomes, exploit software errors, or use automated tools to gain an unfair advantage is strictly prohibited and will result in immediate account suspension and forfeiture of any associated winnings. diwataplay does not guarantee the availability of any specific game or sports market at all times, as content may be updated, suspended, or removed based on operational requirements. Winnings derived from wagers placed in error — including technical errors on the platform — may be voided at diwataplay's discretion. If you encounter any technical issue during gameplay, you should stop playing and contact support immediately.

5. Responsible Gaming

diwataplay is committed to promoting responsible gaming practices among all players in the Philippines. We encourage every player to set personal deposit limits, session time limits, and loss limits to keep their entertainment experience positive and within their means. If you feel that your gaming activity is becoming problematic, we strongly encourage you to visit our Responsible Gaming page for guidance and available tools. Players who wish to take a break from the platform may request a self-exclusion period by contacting our support team. diwataplay reserves the right to enforce responsible gaming measures, including account restrictions, if we identify patterns of play that suggest a player may be at risk. We do not target vulnerable individuals and do not promote gambling as a means of generating income or resolving financial difficulties.

6. Privacy and Data Use

The personal information you provide when registering and using diwataplay is collected, stored, and processed in accordance with our Privacy Policy. We use your data to manage your account, process transactions, verify your identity, and communicate relevant platform updates and promotional offers. Your data is never sold to third parties for marketing purposes unrelated to diwataplay's services. We implement industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. By using the platform, you consent to the data practices described in our Privacy Policy. If you have questions about how your data is handled, please refer to the Privacy Policy page for full details.

7. Limitation of Liability

diwataplay provides its platform on an "as available" basis and does not guarantee uninterrupted access at all times. We are not liable for any losses — financial or otherwise — arising from technical outages, connectivity issues, or circumstances beyond our reasonable control, including but not limited to internet service disruptions, device failures, or force majeure events. Players access and use the platform entirely at their own risk, and diwataplay's liability in any circumstance is limited to the amount deposited by the player in the relevant transaction. We are not responsible for any third-party services, payment processors, or external platforms that may be linked to or integrated with diwataplay. These terms do not affect any statutory rights you may have under applicable Philippine law.

8. Changes to These Terms

diwataplay reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will update the date at the top of this page and, where appropriate, notify registered players through the contact details on their account. Continued use of the platform after any changes have been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates. If you do not agree with any revised terms, you should stop using the platform and contact support to close your account. All previous versions of these terms are superseded by the most recently published version.