diwataplay Privacy Policy

1. Information We Collect

When you register and use diwataplay, we collect the personal information needed to operate your account and deliver a safe, personalised experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account activity data such as login history, game sessions, deposit and withdrawal records, and bonus usage. When you contact our support team, we retain records of those communications to help resolve issues efficiently. Device and technical data — including your IP address, browser type, and operating system — are collected automatically to maintain platform security and improve performance. We only collect information that is genuinely necessary for the purposes described in this policy, and we do not request sensitive personal data beyond what is required for identity verification and responsible gaming compliance.

2. How We Use Your Information

diwataplay uses your personal data to manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure compliance with responsible gaming obligations. We use your contact details to send you important account notifications, transaction confirmations, and — where you have opted in — promotional updates about offers on the platform. Your activity data helps us detect and prevent fraud, identify unusual account behaviour, and protect the integrity of the platform for all Filipino players. We may use aggregated, anonymised data for internal analytics to improve our games, features, and overall user experience. We do not use your personal information to make automated decisions that produce significant legal effects without human review. All data use is proportionate to the purpose for which it was collected, and we do not retain your information for longer than is necessary.

3. Sharing Your Data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. diwataplay may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and customer support tools — but only to the extent necessary for those specific functions. All third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance where required. We never share your personal data with unrelated third parties for advertising or profiling purposes outside of diwataplay's own services.

4. How We Protect Your Data

diwataplay implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access. We conduct regular security reviews and apply updates to our systems to address emerging threats and maintain a high standard of data protection. Access to personal data within our organisation is limited to staff who genuinely need it to perform their roles, and all personnel are trained on data handling responsibilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine data protection regulations. We encourage you to use a strong, unique password for your diwataplay account and to keep your login credentials confidential at all times.

5. Your Rights as a Player

As a registered player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request corrections to any inaccurate or incomplete information on your account, and we will action those requests promptly. If you wish to close your account and have your personal data deleted, you can contact our support team — we will process your request in line with our data retention obligations and applicable law. You have the right to withdraw your consent to marketing communications at any time by updating your account preferences or contacting support. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and to treating every enquiry with care and transparency.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be kept for a longer period to comply with anti-money laundering and gaming regulatory requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the deletion process in accordance with our retention schedule and notify you once it is complete. We do not retain data beyond what is necessary for the purposes described in this policy, and we review our retention practices regularly to ensure they remain appropriate. For specific questions about how long particular types of data are kept, please contact our support team.

7. Updates to This Policy

diwataplay may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered players through their account contact details. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after any changes have been published constitutes your acceptance of the revised policy. If you have questions about any update or do not agree with the revised terms, please contact our support team before continuing to use diwataplay. All previous versions of this policy are superseded by the most recently published version.